Pictoura – Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide trip planning features and sync your saved travel content
• To process payments and complete financial transactions
• To deliver, store, and manage content you upload or save
• To provide customer support and handle inquiries
• To send trip-related updates and notifications
• To improve our app performance, security, and functionality
• To comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract: To provide services you request
• Consent: When you voluntarily provide information
• Legal Obligation: To comply with tax or financial reporting
• Legitimate Interests: To improve our app and enhance user experience

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve your app experience, analyze usage, and enhance performance. You can disable cookies in your device settings, but some features may not work properly.

5. Your content

You retain ownership of content you upload or create in Pictoura. We will never use, sell, or share your content without your consent.

6. Payment Processing & IBAN Transfers

If you choose to send or receive payments via IBAN bank transfer, your banking details are securely transmitted to our payment processor. Pictoura never stores sensitive banking information on its servers.

7. Third-Party Services

Pictoura uses trusted third-party services:

• Google Firebase – for authentication, data storage, and performance monitoring
• Payment processors – to handle secure bank transfers and IBAN payouts
• Analytics tools – to enhance app usability and experience

All third-party providers are contractually required to protect your data and comply with GDPR.

8. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Partners or providers you interact with through Pictoura
• Payment processors to facilitate secure transactions
• Service providers assisting us with hosting, analytics, and operations
• Legal authorities if required by law or to protect our rights

9. Data Retention & Account Deletion

We retain your personal data only as long as necessary:

• Trip-related content remains stored until you choose to delete it
• Booking and payment records are stored as required by law
• You can request complete data deletion at any time by contacting us

How to Delete Your Account & Data: Contact us at privacy@pictoura.com. Upon verification, your data will be permanently deleted.

10. Your Privacy Rights (GDPR & CCPA)

You have the right to:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Restrict or object to data processing
• Transfer your data to another provider
• Withdraw consent at any time

To exercise these rights, contact us at privacy@pictoura.com.

11. Data Security

We take strong security measures to protect your data:

• Encrypted data transmission using HTTPS
• Secure storage on Google Firebase servers
• Regular security monitoring and vulnerability assessments

However, no system is 100% secure. You use Pictoura at your own risk.

12. Data Storage Location

Pictoura stores your data securely on Google Firebase servers, which may be located in the EU or US. When transferring data outside the EU, we ensure appropriate safeguards under GDPR.

13. Children's Privacy

Pictoura is not intended for children under 13 years old. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us at privacy@pictoura.com.

14. Changes to This Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you by updating the "Last Updated" date.